APMG-International AgilePM-Practitioner Exam Dumps

The Applications Manager, who is already very busy, is proposed as a Change Agent. Which action by the Change Manager is MOST likely to make this department's change agent role effective? 

A. Provide an anonymous complaints system for use if the team cannot raise concerns directly. 
B. Appoint a junior team member as change agent with the Applications Manager as support 'buddy.' 
C. Train the Application Manager in time management techniques and approaches. 
D. Publish the timetable of the Operational delivery process workstream objectives to staff. 

Using the information provided in the additional information, answer the following question on building a change analytics strategy. Are the measures and source data to be monitored by the Human Resources and Facilities Manager likely to have any of the limitations of data analytics? 

A. No, because reporting on staff data should only be carried out by Human Resources. 
B. No, because internal processes are likely to ensure a good data quality. 
C. Yes, because the volume of the source data is likely to be unmanageable. 
D. Yes, because the source data is unlikely to provide ˜real-time accuracy. 

QUESTION 108 The Change Manager is looking to develop the change agent network that will support the changes related to the Operational delivery processes workstream. Which information is MOST likely to be relevant for the change agents when being inducted into the change programme for the Operational delivery processes workstream? 

A. Expected new ways of working for UniCo technical delivery. 
B. Staff contact details for the Operations department “ UniCo and Selco. 
C. Annual UniCo staff satisfaction survey results. 
D. Portfolio, Programme, and Project Management Office Service Catalogue. 

Which statement should be recorded under the Change Management Team and Relationships heading? 

A. The training available to UniCo staff needs to be realigned to include mobile application technology, so that the necessary skills are developed to support customers. 
B. The CEO seems to be a little concerned about taking the company in a different direction and his reservations need to be addressed. 
C. The Project Management Office has offered to provide support in planning, scheduling, monitoring, and control. 
D. The Sales staff need to understand how the changes will lead to greater opportunities for increased commissions before they are likely to participate. 

The Change Manager is looking to develop the change agent network that will support the changes related to the Operational delivery processes workstream. Which approach is MOST likely to be relevant when deciding on the size of the change network for the Operational delivery processes workstream? 

A. Immediately assign two change agents as the fulfillment of the new contract will focus the change. 
B. Recruit change agents mainly from the IT support staff experiencing the most change. 
C. Select change agents in the Applications and IT Support areas to cover both locations. 
D. Involve as many agents as possible from the Selco staff to utilize their experience. 

Which statement should be recorded under the Lessons from previous change initiatives heading? 

A. UniCo has always been seen in the marketplace as being traditional and cautious. 
B. UniCo has always successfully used customer journey mapping for educating staff in customer needs.
C. A new software development platform is needed to integrate the new services into operational processes.
D. The renewal of the lease for the office housing Selco staff is due in fifteen months time. 

To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential. Which 2 Sales Team Leaders (TL) are likely to be the line leaders MOST engaged in implementing change, based on the actions that have occurred to date? 

A. The Sales Reporting TL, who has been allowed to see the confidential figures used to justify the Selco acquisition. 
B. The Large Systems TL, who, due to their areas complexity, is scheduled to become involved later in the programme. 
C. The Finance Systems TL, who sent a team member to replace them in early meetings of the change programme. 
D. The South Region TL, who has continued to advocate that sales of Large Systems remain UniCos priority.
 E. The North Region TL, who has raised concerns about the change approach and whose feedback has been applied. 

Which approach is the MOST likely to ensure that the participants apply themselves productively to the co-design tasks in a workshop?

A. Work through items without any limitations on the solution. 
B. Postpone discussion on practical changes until after the workshop has finished. 
C. Place a time-limited focus onto the delivery of the workshop's outputs. 
D. Establish and discuss basic principles for interaction at the start of the workshop. 

To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential. Within Sales, which 2 people would be the BEST candidates to use as change agents, based on the descriptions given? 

A. The Sales Director, who is keen to sell mobile applications to clients and manages the department. 
B. One of the existing long-standing members of the Sales staff, who is good at getting things done across the organization. 
C. One of the existing members of the Sales staff, who is resistant to the change but is diligent and responsible in all tasks. 
D. One of the new members of the Sales staff, who has previous experience selling mobile applications. 
E. The Sales Administrator, who ensures that the sales processes run smoothly and works with all levels of Sales staff. 

Which tool is likely to be the MOST useful in a co-design workshop for summarizing staff or customer reactions to a situation? 

A. Project plan. 
B. Empathy map. 
C. McKinsey 7s Model. 
D. Establish and discuss basic principles for interaction at the start of the workshop. 

To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential. Which 2 statements BEST explain why the IT Support Manager is appropriate for the role of change agent for the change programme?

 A. Is good at quietly implementing directions without challenging decisions at every step. 
B. Is well-positioned to bring together other line leaders facing similar change situations. 
C. Has a strong network due to supporting all staff at all levels organization-wide. 
D. Has direct line authority over the staff who will be changing internal IT systems. 
E. Wants to gain experience in change management to improve future implementations of IT systems. 

Which participant characteristic is likely to be the MOST appropriate to the success of a workshop to design a process?

A. They understand the culture of the organization.  
B. They have a good history of change implementation. 
C. They are confident in discussing ideas with others. 
D. They are willing to be involved and enthusiastic.

To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential. Which 2 statements BEST explain why the CEO is appropriate for the role of Sponsor for the Change Programme? 

A. Has a reserved, thoughtful leadership style which allows others to establish new behaviors without fear of criticism. 
B. Will provide an alternative view, due to a personal unease that the different direction for UniCo is outside the CEOs own experience. 
C. Likes to be involved in the operational detail in order to have control of changes as they happen.
 D. Appreciates that expenditure has to happen promptly and assigns budget appropriately to support the change. 
E. Is committed to promoting this change as the future direction and has the authority to make it a priority. 

Answer the following questions about using facilitation of a workshop to codesign organizational change. When facilitating a workshop to design a process, which recommendation is MOST likely to create a good solution? 

A. The focus should be on immediate action to reduce the organizational costs. 
B. The workshop should be held off-site to create independent thought. 
C. The participants should cover all elements of the process and its implementation. 
D. Only the senior decision-makers should attend to ensure implementation is viable. 

The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people's social experience to guide management actions. Answer the following questions about the use of David Rocks SCARF framework to increase the motivation for change. One aim of the relocation is to develop a less hierarchical culture. The relocation team hear that staff believe managers are still getting special treatment in the allocation of desks. To mitigate this concern, they have planned for groups to move separately over a few weeks and have communicated details with each group independently. Is this an appropriate approach to reward the brain in the need for ˜fairness, and why? 

A. No, because ˜fairness relies on providing appropriate access to all relevant change information. 
B. No, because ˜fairness should be based on establishing equality across all staff. 
C. Yes, because small change steps will focus staff on changes that relate only to them. 
D. Yes, because frequent communications will help discourage emotional responses.