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Question # 1
A company plans to deploy an AI-based customer service app that will autonomously manage interactions, escalate complex cases, and learn from historical ticket data. You need to perform a return on AI investment (ROAI) analysis of the app deployment. The solution must ensure that the analysis is accurate. What should you do first?
A. Establish the AI performance metrics.
B. Conduct an AI market benchmarking study.
C. Model the customer experience.
D. Identify and quantify all the development, deployment, and operating costs.
Question # 2
A company plans to deploy a Microsoft Copilot Studio agent that will analyze historical business data to predict customer behavior. The data is currently stored in an Azure SQL database, flat files, APIs, and logs. You need to organize the data into a format that can be used as a knowledge source in Copilot Studio. What should you include in the solution?
A. Azure AI Search
B. Azure Data Lake Storage
C. Azure Cosmos DB
D. Azure Translator in Foundry Tools
Question # 3
A company uses multiple Microsoft Copilot Studio agents across different channels. You need to recommend a monitoring solution that provides comprehensive telemetry data and performance insights for the agents. What should you include in the recommendation?
A. Application Insights
B. Azure Advisor
C. Azure DevOps
D. Microsoft Dynamics 365 Customer Voice
Question # 4
A company has an AI solution built by using Microsoft Copilot Studio and Power Platform. The solution is used by the company's sales, marketing, and customer service teams. You are performing a return on AI investment (ROAI) analysis to evaluate the impact of the solution. You need to identify which measurable business drivers to include in the analysis. Which two business drivers should you identify? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. the reduced average case resolution time
B. market capitalization
C. economic market predictability
D. increased employee productivity
E. brand awareness
Question # 5
A company uses Microsoft Dynamics 365 to manage service operations. Dispatchers coordinate service requests, and technicians perform scheduled on-site work. You need to design a solution that will use Microsoft Copilot to improve the efficiency of the service operations. The solution must meet the following requirements: • Provide Al-driven assistance to help staff organize and resolve work orders. • Deliver contextual Al support to frontline workers as they prepare for and complete customer appointments. Which two components should you include in the design? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Copilot in Customer Service
B. Copilot in Outlook
C. Copilot in Field Service
D. the Dynamics 365 Field Service mobile app
E. Dynamics 365 Customer Service
F. Copilot Service workspace
Question # 6
Which two components in the custom Al agent design should the CFO evaluate in the quarterly agent analysis? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point
A. the GPT models used for the agent
B. the average characters in a chat message
C. the average session time per agent
D. the agent orchestration method
Question # 7
A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled. You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users. Solution: You configure Al Builder lead scoring models to influence opportunity summaries. Does this meet the goal?
A. Yes
B. No
Question # 8
A company has an Al solution named Solution1 that is deployed to the production environment. Solution! uses an Azure OpenAI model to generate marketing emails for existing customers. During an internal review, you identify that Solution1 creates different emails depending on the customers' traits. You need to recommend a strategy to mitigate the bias. The strategy must adhere to Microsoft responsible Al principles. What should you recommend?
A. Modify the system instructions of Solution1.
B. Modify the contents of the training dataset.
C. Modify Solution1 to randomly generate emails for different traits.
D. Retrain the model by using a larger dataset.
Question # 9
A company uses Microsoft Dynamics 365 finance and operations apps. The company plans to use Microsoft Copilot in-app help and guidance to generate responses for internal business processes. You need to add an additional knowledge source for the business processes. The solution must NOT add new topics to the Copilot agent for the finance and operations apps. Which knowledge source should you add?
A. Microsoft Dataverse
B. a public website
C. Azure AI Search
D. a file upload
Question # 10
A company has Microsoft Copilot Studio agents. The company plans to deploy custom connectors across development, test, and production environments. You need to design an application lifecycle management (ALM) process to ensure consistency and prevent direct editing in production. Which two actions should you include in the design? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Include agents and connectors in a solution.
B. Move the agents between the environments by using data export and import.
C. Manually rebuild the agents in each environment.
D. Deploy managed solutions to production.
E. Deploy unmanaged solutions to production.
Question # 11
A company has a Microsoft Power Platform environment that contains Microsoft Dataverse data. You create a Microsoft Copilot Studio agent named Agent1 that processes the Dataverse data. You discover that Agent1 fails to return relevant or accurate results. You need to improve the quality and reliability of data grounding. What should you do?
A. Use an adaptive card in Agent1.
B. Add example user inputs to the training data of Agent1.
C. Verify and cleanse the Dataverse data.
D. Retrain Agent1.
Question # 12
A company has a Microsoft Power Platform solution that contains the following components: • Microsoft Dataverse tables • A Microsoft Power Bl workspace named WS1 • A canvas app named App1 that uses Dataverse • A Power Bl semantic model that connects to Dataverse by using DirectQuery You plan to use generative Al to provide answers to queries based on a subset of corporate data. You need to ensure that the data is available as a grounding data source for Al systems. What should you do?
A. Export the semantic model.
B. Share WS1.
C. Populate a Dataverse table.
D. Endorse the semantic model.
Question # 13
What should you configure for the custom Al agent?
A. Azure OpenAI reasoning models
B. generative orchestration
C. classic orchestration
D. Al-assisted evaluators
Question # 14
You are evaluating a Microsoft Copilot Studio agent that supports Microsoft Dynamics 365 Customer Service representatives. You need to recommend a testing solution that meets the following requirements: Evaluates agent effectiveness during active sessions Validates whether the agent delivers accurate and helpful responses Provides measurable, actionable insights for continuous improvement What should you recommend?
A. Track resolution, deflection, and accuracy by using dashboards and use scripts to ensure consistent responses.
B. Perform load testing to validate how the agent scales under a high chat volume.
C. Review historical tickets to find agents that have the shortest resolution times.
D. Measure uptime and page load times.
Question # 15
A company has a Microsoft Foundry generative Al model. You need to evaluate the model's output to measure the overall quality and coherence of generated responses. The evaluation must use GPT-4o as a judge and return a numeric score for each output. Which type of metric should you use?
A. Groundedness
B. Al quality (NLP)
C. risk and safety
D. Al quality (Al assisted)
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