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CertifyCerts – Salesforce ADM-201 Exam Details (2026)
| Category | Details |
|---|---|
| Exam Name | Salesforce Certified Administrator |
| Exam Code | ADM-201 |
| Exam Duration | 105 minutes |
| Number of Questions | 60 multiple-choice and scenario-based |
| Passing Score | 65% |
| Exam Format | Multiple-choice & scenario-based |
| Delivery | Online proctored or testing center |
| Languages Available | English, Japanese, Spanish, French, German |
| Recommended Experience | 6–12 months of Salesforce administration experience |
| Focus Areas | Configuration, user management, security, automation, analytics, Salesforce ecosystem management |
CertifyCerts – Salesforce ADM-201 Exam Domain Breakdown (2026)
| Domain Name | Percentage of Exam | Key Topics Covered |
|---|---|---|
| Organization Setup | 3% | Company info, fiscal year, business hours, UI settings |
| User Setup | 7% | Users, profiles, roles, permission sets |
| Security & Access | 13% | Profiles, roles, sharing rules, field-level security |
| Standard & Custom Objects | 14% | Objects, fields, relationships, record types, page layouts, validation rules |
| Sales & Marketing Applications | 14% | Leads, opportunities, campaigns, products, quotes, forecasting |
| Service & Support Applications | 13% | Case management, service console, entitlements, knowledge base |
| Activity Management & Collaboration | 3% | Tasks, events, Chatter collaboration |
| Data Management | 10% | Import wizard, data loader, data validation, duplicate management |
| Analytics & Reports | 10% | Reports, dashboards, report types, scheduling |
| Workflow/Process Automation | 13% | Workflow rules, process builder, flows, approval processes |
| Desktop & Mobile Administration | 0% | Salesforce mobile setup and app configuration |
| AppExchange | 0% | Installing apps and managing package dependencies |
Choosing the Right Path for Your ADM-201 Exam Preparation
Welcome to CertifyCerts’s complete guide for the Salesforce Certified Platform Administrator (Plat-Admn-201) exam. Whether you’re just starting your cloud journey or aiming to boost your Salesforce expertise, our ADM-201 study materials are designed to help you prepare confidently and pass your exam on the first try.
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Hands-On Scenarios
We go beyond theory. You’ll explore real-world Salesforce use cases and architecture examples that help you connect concepts to practical, day-to-day challenges in the IT field.
Why CertifyCerts?
Built by Salesforce Experts
Our ADM-201 Questions and Answers are developed by certified Salesforce professionals who understand the exam inside out. You’re learning from people who’ve been through it and know what it takes to pass.
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Question # 1
Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should a Platform Administrator configure to meet these requirements?
A. Different page layouts that control the picklist values for the opportunity types
B. Separate record types and sales processes for the different types of opportunities
C. Validation rules that ensure that users are entering accurate sales stage information
D. Public groups to limit record types and sales processes for opportunities
Question # 2
Which action should a Platform Administrator configure to reverse a submitted approval request and unlock the associated record when setting up an approval process? 99
A. Final Rejection Actions
B. Recall Actions
C. Final Approval Actions
D. Initial Submission Actions
Question # 3
Users at Cloud Kicks are reporting different options when updating a custom picklist on the Opportunity object based on the kind of opportunity. Where should a Platform Administrator update the option in the picklist?
A. Related lookup filters
B. Record type
C. Picklist value sets
D. Fields and relationships
Question # 4
A sales manager receives a URL to a Dashboard folder containing several dashboards. However, when the sales manager clicks on the URL, a message appears stating, "We couldn't find the record you're trying to access." What is the reason for this?
A. The sales manager does not have the correct permission set.
B. The sales manager needs the correct sales user profile.
C. The Dashboard folder is set to Private.
D. View access has not been granted to the Dashboard folder.
Question # 5
Universal Containers wants to implement collaborative selling where multiple roles work together on customer accounts. Sales reps need full access to their assigned accounts, while customer support reps and sales engineers need access to opportunities and cases related to specific accounts they support. The sales manager wants to streamline the process by automatically adding the same team members to multiple accounts. Which feature should a Platform Administrator configure to meet this requirement?
A. Set up default account teams with specified access levels for different team roles.
B. Create sharing rules to grant access to opportunities and cases for support teams.
C. Configure role hierarchy to automatically grant account access to the appropriate teams.
D. Use permission sets to provide additional access to account-related records.
Question # 6
A Platform Administrator created a new prompt template and is testing it. Every time the administrator tests the template, it gives a different response. Why is the prompt template giving different responses each time it’s run?
A. Prompt Builder caches the large language model’s response, so the prompt is only sent once for every template the administrator creates.
B. Every time the administrator runs a prompt template in Prompt Builder, it creates a unique call to the large language model.
C. The prompt is only sent to the large language model after the administrator deploys the template to a live agent, not when the prompt is run in the builder.
D. Prompt Builder runs a simulated call to the large language model to save on costs, so the prompt is never sent to the actual model.
Question # 7
An agent is being developed with several actions that all retrieve information from different databases. A Platform Administrator has named the actions as follows: GetCustomerInfo, GetOrderDetails, GetShippingStatus. Which best practice should the administrator follow to improve these names?
A. Remove all verbs and use only nouns, such as CustomerInfo, OrderDetails, and ShippingStatus.
B. Add the word "Salesforce" to the beginning of each action name to improve context for the large language model.
C. Use a consistent naming convention by starting each action with the verb "Get". D. Use additional related verbs, such as Find, Retrieve, or Identify.
Question # 8
The sales and service teams at Cloud Kicks would like to have more visibility into their pipeline and stay on top of every case. A Platform Administrator needs to quickly create dashboards for each of the teams but does not know where to start. What should the administrator do?
A. Use the Salesforce Labs Field Service Dashboards for service teams from AppExchange.
B. Enable Einstein Analytics and build custom dashboards using advanced analytics tools.
C. Use the Salesforce Labs CRM Dashboards for sales teams from AppExchange.
D. Manually create dashboards without using any prebuilt templates or packages.
Question # 9
What are three characteristics of a master-detail relationship?
A. Permissions for the detail record are set independently of the master.
B. The master object can be a standard or custom object.
C. Roll-up summaries are supported in master-detail relationships.
D. The owner field on the detail records is the owner of the master record.
E. Each object can have up to five master-detail relationships.
Question # 10
Which two data loss considerations should a Platform Administrator keep in mind when changing a custom field type from Text to Picklist?
A. Auto updates will be made to Visualforce references to prevent data loss.
B. Any list view based on the custom field is deleted.
C. There will be no data loss with use of a global value set.
D. Assignment and escalation rules may be affected.
Question # 11
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an Account. Which flow should a Platform Administrator recommend automating within Flow Builder for this business process?
A. Scheduled flow
B. Record triggered flow
C. Autolaunched flow
D. Automation event triggered flow
Question # 12
Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly. What should a Platform Administrator do to identify the problem?
A. View the Setup Audit Trail and review for errors.
B. Set up email logs and review the send error logs.
C. Use the native debug feature in Flow Builder.
D. Review debug logs with the flow logging level.
Question # 13
A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should a Platform Administrator utilize to import the records to Salesforce?
A. Dataloader.io
B. Manual Import
C. Data Import Wizard
D. Data Loader
Question # 14
Which Salesforce feature allows a Platform Administrator to automate3 the routing of records to specific users for review and decision-making based on predefined criteria?
A. Assignment Rules
B. Validation Rules
C. Approval Process
D. Schema Builder
Question # 15
A sales rep wants to be able to categorize multiple picklist values into a single value on a report. Which option should a Platform Administrator suggest to the sales rep to accomplish this?
A. Bucket Column
B. Unique Count
C. Report Filter
D. Chart
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