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Question # 1
Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?
A. Enable field history tracking on the Case object.
B. Create a report on Case analytic snapshots.
C. Install AppExchange packages for available reports.
D. Create Contact and Opportunity Reports and Dashboards.
Question # 2
Due to security requirements, Universal Containers needs to capture specific user actions, such as login, logout, file attachment download, package install, etc. What is the recommended approach for defining a solution for this requirement?
A. Use a field audit trail to capture field changes.
B. Use a custom object and trigger to capture changes.
C. Use Event Monitoring to capture these changes.
D. Use a third-party AppExchange app to capture changes.
Question # 3
Universal Containers has successfully migrated 50 million records into five different objects multiple times in a full copy sandbox. The Integration Engineer wants to re-run the test again a month before it goes live into Production. What is the recommended approach to re-run the test?
A. Truncate all 5 objects quickly and re-run the data migration test.
B. Refresh the full copy sandbox and re-run the data migration test.
C. Hard delete all 5 objects’ data and re-run the data migration test.
D. Truncate all 5 objects and hard delete before running the migration test.
Question # 4
UC is building a salesforce application to track contacts and their respective conferences that they have attended with the following requirements: 1.Contacts will be stored in the standard contact object. 2.Conferences will be stored in a custom conference__c object. 3.Each contact may attend multiple conferences and each conference may be related to multiple contacts. How should a data architect model the relationship between the contact and conference objects?
A. Implement a Contact Conference junction object with master detail relationship to both
contact and conference__c.
B. Create a master detail relationship field on the Contact object.
C. Create a master detail relationship field on the Conference object.
D. Create a lookup relationship field on contact object.
Question # 5
For a production cutover, a large number of Account records will be loaded into Salesforce from a legacy system. The legacy system does not have enough information to determine the Ownership for these Accounts upon initial load. Which two recommended options assign Account ownership to mitigate potential performance problems?
A. Let a “system user” own all the Account records without assigning any role to this user in Role Hierarchy.
B. Let a “system user” own the Account records and assign this user to the lowest-level role in the Role Hierarchy.
C. Let the VP of the Sales department, who will report directly to the senior VP, own all the Account records.
D. Let a “system user” own all the Account records and make this user part of the highestlevel role in the Role Hierarchy.
Question # 6
Universal Containers (UC) has 1,000 accounts and 50,000 opportunities. UC has an enterprise security requirement to export all sales data outside of Salesforce on a weekly basis. The security requirement also calls for exporting key operational data that includes events such as file downloads, logins, logouts, etc. Which two recommended approaches would address the above requirement?
A. Use Field Audit History to capture operational data and extract it to on-premise systems.
B. Use Weekly Export to extract transactional data to on-premise systems.
C. Use a custom built extract job to extract operational data to on-premise systems.
D. Use Event Monitoring to extract event data to on-premise systems.
Question # 7
Which two best practices should be followed when using SOSL for searching?
A. Use searches against single Objects for greater speed and accuracy.
B. Keep searches specific and avoid wildcards where possible.
C. Use SOSL option to ignore custom indexes as search fields are pre-indexed.
D. Use Find in “ALL FIELDS” for faster searches.
Question # 8
NTO uses salesforce to manage relationships and track sales opportunities. It has 10 million customers and 100 million opportunities. The CEO has been complaining 10 minutes to run and sometimes failed to load, throwing a time out error. Which 3 options should help improve the dashboard performance? Choose 3 answers:
A. Use selective queries to reduce the amount of data being returned.
B. De-normalize the data by reducing the number of joins.
C. Remove widgets from the dashboard to reduce the number of graphics loaded.
D. Run the dashboard for CEO and send it via email.
E. Reduce the amount of data queried by archiving unused opportunity records.
Question # 9
Cloud Kicks has the following requirements: - Data needs to be sent from Salesforce to an external system to generate invoices from their Order Management System (OMS). - A Salesforce administrator must be able to customize which fields will be sent to the external system without changing code. What are two approaches for fulfilling these requirements? (Choose two.)
A. A set to determine which fields to send in an HTTP callout.
B. An Outbound Message to determine which fields to send to the OMS.
C. A Field Set that determines which fields to send in an HTTP callout.
D. Enable the field -level security permissions for the fields to send.
Question # 10
Universal Containers (UC) has three systems: Salesforce, a cloud -based ERP system, and an on -premise Order Management System (OMS). An architect has been tasked with creating a solution that uses Salesforce as the system of record for Leads and the OMS as the system of record for Account and Contacts. UC wants Accounts and Contacts to be able to maintain their names in each system (i.e., "John Doe" in the OMS and "Johnny Doe" in Salesforce), but wants to have a consolidated data store which links referenced records across the systems. What approach should an architect suggest so the requirements are met?
A. Have Salesforce poll the OMS nightly and bring in the desired Accounts and Contacts.
B. Implement an integration tool to send OMS Accounts and Contacts to Salesforce.
C. Implement a Master Data Management strategy to reconcile Leads, Accounts, and Contacts.
D. Use the Streaming API to send Account and Contact data from Salesforce to the OMS.
Question # 11
DreamHouse Realty has a Salesforce org that is used to manage Contacts. What are two things an Architect should consider using to maintain data quality in this situation? (Choose two.)
A. Use the private sharing model.
B. Use Salesforce duplicate management.
C. Use validation rules on new record create and edit.
D. Use workflow to delete duplicate records.
Question # 12
Universal Containers (UC) is implementing a formal, cross -business -unit data governance program As part of the program, UC will implement a team to make decisions on enterprise -wide data governance. Which two roles are appropriate as members of this team? Choose 2 answers
A. Analytics/BI Owners
B. Data Domain Stewards
C. Salesforce Administrators
D. Operational Data Users
Question # 13
UC has a legacy client server app that as a relational data base that needs to be migrated to salesforce. What are the 3 key actions that should be done when data modeling in salesforce? Choose 3 answers:
A. Identify data elements to be persisted in salesforce.
B. Map legacy data to salesforce objects.
C. Map legacy data to salesforce custom objects.
D. Work with legacy application owner to analysis legacy data model.
E. Implement legacy data model within salesforce using custom fields.
Question # 14
UC is rolling out Sales App globally to bring sales teams together on one platform. UC expects millions of opportunities and accounts to be creates and is concerned about the performance of the application. Which 3 recommendations should the data architect make to avoid the data skew? Choose 3 answers.
A. Use picklist fields rather than lookup to custom object.
B. Limit assigning one user 10000 records ownership.
C. Assign 10000 opportunities to one account.
D. Limit associating 10000 opportunities to one account.
E. Limit associating 10000 records looking up to same records.
Question # 15
Universal Containers (UC) is a major supplier of office supplies. Some products are produced by UC and some by other manufacturers. Recently, a number of customers have complained that product descriptions on the invoices do not match the descriptions in the online catalog and on some of the order confirmations (e.g., "ballpoint pen" in the catalog and "pen" on the invoice, and item color labels are inconsistent: "what vs. "White" or "blk" vs. "Black"). All product data is consolidated in the company data warehouse and pushed to Salesforce to generate quotes and invoices. The online catalog and webshop is a Salesforce Customer Community solution. What is a correct technique UC should use to solve the data inconsistency?
A. Change integration to let product master systems update product data directly in
Salesforce via the Salesforce API.
B. Add custom fields to the Product standard object in Salesforce to store data from the different source systems.
C. Define a data taxonomy for product data and apply the taxonomy to the product data in the data warehouse.
D. Build Apex Triggers in Salesforce that ensure products have the correct names and labels after data is loaded into salesforce.
