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Welcome to CertifyCerts’s complete guide for the Certified Implementation Specialist - Hardware Asset Management exam. Whether you’re just starting your cloud journey or aiming to boost your ServiceNow expertise, our CIS-HAM study materials are designed to help you prepare confidently and pass your exam on the first try.
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Question # 1
Which of the following are functions of the model category? (Choose two.)
A. Model categories group consumables in the Product Catalog
B. Model categories determine when to create assets from configuration items (Cls)
C. Model categories group related assets in the Service Catalog
D. Model categories provide the link between configuration management and asset management
E. Model categories provide the link between procurement management and asset management
Question # 2
What information should be tracked in an asset record? (Choose two.)
A. Physical resources
B. Financial information
C. Operational details
D. Contractual information
E. Logical relationships
Question # 3
How does an end user determine what consumables they have consumed?
A. Navigate to Self-Service > My Consumables
B. Navigate to Self-Service > My Assets
C. Navigate to Asset > Hardware Asset Dashboard
D. Navigate to Self-Service > My Hardware Asset Dashboard
Question # 4
When selected on the model category form, what feature prevents the automatic creation of an asset?
A. Enforce Asset Creation
B. Enforce Asset Verification
C. Enforce Asset Validation
D. Enforce CI Validation
E. Enforce CI Verification
Question # 5
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
A. Processes
B. Flows
C. Procedures
D. Actions
E. Scripts
Question # 6
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)
A. You have opted out of the Content Service
B. The content is not available from the Content Service
C. Your model form contains a good Model number, but a bad model Name
D. Something on your model form may be badly formatted
E. The content has not been downloaded from the Content Service
Question # 7
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?
A. Identified assets
B. Scanned assets
C. Expected assets
D. Labelled assets
E. Inventoried assets
Question # 8
Which catalog facilitates the ability to source from existing stock?
A. Procurement Catalog
B. Vendor Catalog
C. Service Catalog
D. Product Catalog
Question # 9
Which of these automatic restocking actions are available in baseline? (Choose two.)
A. Create a task assigned to stock room manager to contact procurement manager
B. Create a task assigned to the stock room manage to create a purchase order
C. Create a new asset from any returned inventory
D. Create a transfer order to restock from another stockroom
E. Create a transfer order to restock from a vendor
Question # 10
What is an attribute that will remain unchanged throughout the life of the asset?
A. Memory
B. Serial number
C. CPU type
D. Operating system
Question # 11
What are the main purposes of transfer order line tasks? (Choose two.)
A. To help track service levels and the time frame needed to complete a transfer order
B. To move transfer order lines from one stage to another
C. To help track the total number of assets moved from one stockroom to another
D. To automate reordering of consumables as they are consumed by users
E. To move transfer orders from one stage to another
Question # 12
How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?
A. Select Exclude from content service on the Normalization tab of the hardware model record
B. Click the Exclude button on the hardware model record
C. Click the Opt-out button on the hardware model record
D. Select Opt-out from content service on the Normalization tab of the hardware model record
Question # 13
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
A. When stock is less than the threshold specified in the stock rule
B. By creating a purchase orders to restock from other stockrooms
C. By creating transfer orders to restock from other stockrooms
D. By notifying the stockroom manager of new transfer orders
Question # 14
Under which condition does the Now Platform NOT create an asset automatically?
A. Configuration normalization
B. Enforced CI verification
C. Data synching
D. Data justification
E. Model characterization
Question # 15
What are the goals of IT asset management (ITAM)? (Choose four.)
A. Optimize cost
B. Provide decision support
C. Improve productivity
D. Provide financial reporting
E. Improve operational usage
F. Track logical relationships
